SHIPPING POLICY

Shipping Policy

At Rosveily, we want your shopping experience to be as smooth and enjoyable as possible. We carefully prepare every order and work with our shipping partners to deliver your favorite dresses safely and efficiently.

Please review our shipping policy below for information about order processing, shipping methods, delivery estimates, and tracking.

1. Order Processing Time

In-stock orders are shipped from our warehouse in the United States. All orders require processing time before shipment.

In-Stock Items: Please allow 1–4 business days for order processing and preparation.
Pre-Order Items: Estimated shipping dates will be provided on the relevant product pages. Please review these details before placing your order.
Business Days: Processing times exclude weekends and public holidays.

During peak shopping seasons, promotional events, or holidays, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Methods and Delivery Times

We offer shipping options to selected destinations worldwide. Delivery times vary depending on your location, shipping method, and local carrier conditions.

Estimated delivery time consists of order processing time plus shipping transit time.

Shipping Method	Estimated Transit Time
Standard Shipping	6–12 business days
Expedited Shipping	4–6 business days

These estimates are provided for reference only and are not guaranteed delivery dates. Actual transit times may vary by destination.

Please refer to the shipping options available at checkout for the most accurate information for your order.

3. Shipping Costs

Shipping costs are calculated based on your delivery destination, selected shipping method, and order details.

The available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Free Shipping: We offer Free Standard Shipping on orders of $99.00 USD or more to eligible destinations. For orders under $99.00 USD, standard shipping is $8.00 USD. Expedited shipping is available for $15.00 USD.

Any promotional shipping offers are subject to the terms and conditions specified at the time of purchase.

4. International Shipping, Duties, and Taxes

Rosveily may ship orders to selected international destinations.

For international orders, customs duties, import taxes, and other fees may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, or customs fees charged by local authorities.

Customs inspections and clearance procedures may also affect delivery times.

Please ensure that your shipping address and contact information are complete and accurate before placing your order.

5. Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number and tracking instructions, when available.

Please allow some time for the carrier's tracking system to update after shipment.

You can use the tracking information provided in your shipping confirmation email to check the status of your delivery.

If your tracking information has not updated for an extended period, please contact our customer service team for assistance.

6. Shipping Address Changes

Please carefully review your shipping address before completing your purchase.

If you need to change your shipping address, contact us as soon as possible and include your order number and the corrected address.

We will do our best to assist you if your order has not yet been shipped. However, once an order has been dispatched, we may be unable to change the delivery address.

Rosveily cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided.

7. Delayed, Lost, or Damaged Packages

Although we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

Severe weather conditions or natural disasters
Public holidays and peak shopping seasons
Customs inspections and clearance delays
Carrier service disruptions
Incorrect or incomplete delivery information

If your package appears to be lost, has been significantly delayed, or arrives damaged, please contact us with your order number and any relevant photos or tracking information.

We will work with the shipping carrier, where appropriate, to investigate the issue and help determine the next steps.

8. Failed Delivery

Please ensure that someone can receive your package at the delivery address when required by the carrier.

If delivery fails because of an incorrect address, an unavailable recipient, or failure to collect a package, the carrier may return the shipment or require additional delivery arrangements.

If your package is returned to us, please contact our customer service team. Any reshipping arrangements or additional shipping charges will be reviewed based on the circumstances of the delivery failure.