Frequently Asked Questions

In-stock items typically require 1–4 business days for processing and preparation before shipment.

For pre-order items, please refer to the estimated shipping date displayed on the product page.

During holidays, promotional events, or peak shopping seasons, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow your package's delivery progress.

If you cannot find the email, please check your spam or junk folder.

Delivery times depend on your destination and the shipping method selected at checkout.

For estimated delivery times and shipping fees, please visit our Shipping Policy page.

Delivery estimates do not include order processing time.

If you need to change or cancel your order, please contact us as soon as possible at rosveily888@gmail.com.

We will do our best to assist you if your order has not yet been processed or shipped. Once an order has been shipped, changes or cancellations may no longer be possible.

If your order has not been shipped, please contact us immediately with your order number and the correct shipping address.

Once the package has been dispatched, we may be unable to change the delivery address.

Tracking information may take 24–48 hours to appear after your package has been dispatched.

Updates may also be delayed due to customs inspections, weather conditions, or courier processing. If your tracking information remains unchanged for an extended period, please contact our customer support team.

Please check your mailbox, front door, reception area, and with your neighbors. You may also contact the local shipping carrier for additional delivery information.

If you still cannot locate your package, please contact us with your order number.

We want you to feel confident shopping with Rosveily.

Eligible items may be returned in accordance with our Return & Refund Policy. Items must meet the return conditions outlined in that policy. Please review it before submitting a return request.

Please email rosveily888@gmail.com with:

• Your order number
• The item you wish to return
• The reason for your return
• Photos of the item, if applicable

Please wait for our return instructions before sending any items back.

Return shipping fees depend on the reason for the return and the conditions stated in our Return & Refund Policy.

If you receive an incorrect, defective, or damaged item, please contact us so we can help resolve the issue.

Once your returned item has been received and inspected, we will notify you of the refund status.

Approved refunds will be issued to the original payment method. The time it takes for the funds to appear may vary depending on your payment provider.

We're sorry if something isn't right with your order.

Please contact us as soon as possible with your order number and clear photos of the issue. Our team will review the situation and help find an appropriate solution.

Please contact our customer support team to check whether an exchange is available.

Availability may depend on the item, size, color, and current stock.

Available payment methods are displayed at checkout.

Depending on your location and eligibility, available options may include major credit and debit cards and supported digital payment services.

We use secure checkout technology to help protect your personal and payment information.

Your payment details are processed through our supported payment providers.

A payment may be declined due to incorrect payment information, insufficient funds, bank restrictions, or security checks.

We recommend checking your payment details or contacting your bank. You may also try another available payment method at checkout.

Please review the terms of each promotion for discount combination rules. Any eligible discounts and the final order total will be shown at checkout before you complete your purchase.

Customs duties, import taxes, and other charges may vary depending on your destination and local regulations.

Please review the applicable charges and information at checkout.

We recommend measuring your bust, waist, and hips before placing your order.

Compare your measurements with our Size Guide to find the most suitable size. Please also check the sizing information on each product page, as fit may vary by design and fabric.

Our dresses may have different fits depending on their silhouettes, fabrics, and designs.

For the best fit, please refer to the size chart and product-specific measurements before ordering. If you are between sizes, consider the fabric stretch and fit description when selecting your size.

We recommend comparing your measurements with the size chart and reviewing the product's fit details.

For fitted or non-stretch styles, you may wish to consider the larger size. If you are unsure, please contact our customer support team for assistance.

Our collections feature a variety of fabrics and finishes, depending on the design.

Please refer to each product page for specific fabric composition, lining, stretch, and care details.

Lining details vary by style. Please check the product description for information about lining and garment construction.

We do our best to display product colors as accurately as possible.

However, slight color variations may occur due to screen settings, lighting conditions, and photography.

Care instructions may vary depending on the fabric and construction.

Please check the garment care label and product details before washing or cleaning your dress.

Rosveily offers elegant dresses designed for special moments and memorable occasions.

Our collections include styles suitable for wedding guests, evening events, parties, celebrations, and other special occasions.

We regularly update our collections with new styles and seasonal designs.

Visit our New Arrivals page to discover the latest additions.

If you have questions about an order, product, or shopping experience, please contact our customer support team.

Email: rosveily888@gmail.com

Please include your order number when contacting us about an existing order so we can assist you more efficiently.